Chat to one of
our experts
Live Chat
Use our live chat service to talk to one of our friendly experts from the comfort of your own home.
Available Monday to Friday 9am to 8pm or Saturday 10am to 5pm.
More ways to get in touch
We’re here to help with all your special purchases and answer any questions you may have about our beautiful diamonds, jewellery and watches. Because when it means the world to you, it does to us too.
Call Us
Available the same time as our live chat service, excluding Bank Holidays. Call us free on 0800 169 2329.
Simply fill in the form on our Contact Us page and we’ll do our best to get back to you within 24 hours. Bank holidays may take a little longer.
Book An Appointment
Did you know you can book a personal appointment with one of our in-store experts? Find your nearest store here and select a time.
How do I place a Finance order online?
1. Shop
Look for the ‘finance calculator’ on items over £349. Select your preferred term and deposit, then add the item to your bag.
2. Apply
Ensure the finance option is selected in the shopping bag, then proceed to checkout and select your delivery option, after which you’ll be taken to the V12 site to complete your application.
3. Decision
You’ll normally get a decision within a few moments.
4. Enjoy
We’ll send your order to the address or collection point you selected during checkout.
Our live chat FAQs
We might be able to help answer your questions before asking our friendly team.
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Can I pay online using
a gift card?You can! Simply select ‘Gift Card’ as your payment method in the checkout. Find more information on gift cards here.
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How do I place a finance
order online?Click here to view our guide on how to place an order using Interest Free Credit.
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Do you deliver
internationally?We currently only delivery to address in the UK and Republic of Ireland. Discover more delivery information here.
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How can I find the
status of my order?We will send an email confirmation containing details of your order. As soon as we despatch your order, we will send another email to let you know it’s on its way.
How can I find the status of my order?
Track the status of your order via your account online, simply log in or register here. Alternatively, we will send an email confirmation containing details of your order. As soon as we despatch your order, we will send another email to let you know it’s on its way.
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