Help With Your Order

We’re sorry you received the incorrect item. Please return this to us by filling out your despatch note and using your freepost returns label enclosed in the package.

If you suspect your parcel has gone missing, please call our Customer Service & Sales Team on 0800 169 2329 with your order reference. When returning a parcel, always obtain proof of postage from the post office to ensure you’re covered.

Please call our Customer Service & Sales Team on 0800 169 2329 if you wish to cancel your order. Please note despatched orders cannot be cancelled and will need to be returned via our returns process.

We’re sorry if your product has arrived damaged. Please fill out your despatch note and post back to us using the freepost returns label and resealable box and our returns team will happily provide you with a refund or exchange (subject to availability).

Yes, you will receive tracking information to the email address used to place the order once it has been despatched.

Your estimated delivery date will be shown on your order confirmation email. If you opted for standard delivery, your order will be delivered within 2 working days when placed before 2pm. For full information on our delivery timeframes please visit our delivery page below.

Please call our friendly Customer Service & Sales Team on 0800 169 2329 or via live chat, Monday-Friday 10am-8pm or Saturday-Sunday 10am-5pm. They will happily help with placing your order.

Certainly - you can enter a message for free at the delivery section of the checkout for a personalised touch to your gift.

In the rare event that we do not have stock available to fulfil your order, our Customer Service & Sales Team will contact you to let you know the options available.