Returning An Item

We’re confident you’ll love your purchase but just in case it’s not quite perfect for you, you can return your unworn item within 30 days via post or your nearest store. Just make sure it’s in original packaging and accompanied by proof of purchase (receipt or despatch invoice). Find more details below.

We will be happy to offer a refund or exchange on earrings providing they are unworn, within 30 days of purchase and you have your proof of purchase and original packaging.

We cannot accept returns on special or personalised orders.

Personalised or altered items, items made to your requirement (special orders), items which have been worn, are past 30 days of purchase or do not have their proof of purchase or original packaging. Gift cards are also exempt from returns.

Gift receipts can be obtained in our stores if you request one at the time of your purchase. If the gift isn’t quite perfect, the recipient can obtain an exchange providing the item is in line with our returns policy.

We are in-line with the Consumer Rights Act 2015 for purchases made after the 1st of October 2015 and Sales of Goods Act 1979 for purchases made before that.

If your item has been assessed by us and a manufacturing fault is established, please rest assured we will offer options in line with your consumer rights.

We offer free returns via store or by post. For returns in-store, please carefully fill out the returns label and tick whether you’d prefer a refund or an exchange and bring into your nearest store.

For all online orders within the United Kingdom and Northern Ireland, return your item by post with these easy steps:

• Detach the pre-paid returns label from the bottom of the invoice/receipt and complete the returns information
• Package your item up, ensuring the completed invoice is included in the parcel and the pre-paid returns label is displayed clearly on the outside of the parcel
• Either arrange for Royal Mail collection at no cost here, or take the item to the Post Office and ask for proof of postage

Providing your item was paid via debit or credit card online and in-line with our returns policy, our team in store will be happy to facilitate a return.

If you item is purchased via a different payment method online such as finance, Klarna or PayPal, the product must be returned to our website returns team. Instructions can be found on our returns page below.

We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. This guarantee will be honoured at one of our Beaverbrooks stores, or through Mail Order on production of proof of purchase. These rights are additional to and do not detract from your statutory rights.

We will be happy to accept a return on one of our pre-owned watches within 14 days of purchase, providing you have your proof of purchase and any papers and packaging.

We do not buy products from the public. All our pre-owned watches are sourced via a trusted supplier who has been dealing with authentic pre-owned goods for many years.

Our returns labels are fully trackable with Royal Mail, please obtain your proof of postage at the post office which will allow you to track your return.

Please allow 10 days for our team to process your return. You can track your return using the reference on your proof of postage which you’ll need to obtain at the post office. As soon as your return has been processed, you will receive an email to let you know.

Your refund will show back in your account within 3-5 working days from being processed.

If you haven’t received your refund after the end of 5 working days, please contact us on 0800 169 2329 and the team will be happy to help. We would also recommend contacting your bank.

Yes, providing the item is returned within 30 days unworn and in its original packaging, accompanied by proof of purchase (receipt or despatch invoice). Post to the below address with your returns label attached:

Website Returns
Adele House
Park Road
St. Annes on Sea
Lancashire
FY8 1RE